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During my time shadowing the managers of the two departments that I chose, I got to learn a lot about WOW factors. Wow, Factors creates a service experience that leaves the guest saying,” Wow, that’s cool.”

I experienced a wow factor upon arrival and departure from Beaches, Ocho Rios resort. As I mentioned in another blog, we had a hearty welcome with the music, drinks, and sesame street characters. Although that left smiles on our faces from the beginning, the card we received with a group picture and a message inside left me with,” oh wow.”

I have never visited any hotel or resort that would sing a goodbye song on the departure of their guests.

This was special, and I appreciated it to the point that I placed the card in my foyer. 😆



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