Second post – While in Dubai

Attraction: Burj Khalifa
The Burj Khalifa attraction is something I have never seen or done before. We have the Empire State Building, but I have not been able to do that Yet. Learning about it and having to experience is something out of this world.

Let’s start off by the entrance. It is smooth and hectic free; it amazed me. Usually, attractions like this one are packed with people and there are lines to get in even after buying the ticket. I saw that there was a lot of people movement but you didn’t really feel it, they have it well set up in a way that it flows. It is not too packed in a sense that ruins the experience for everyone. If I compare it to the Empire State Building, it is a hassle to even buy tickets, make the line and eventually go up. Organization at its finest here at the Burj Khalifa.

Site visit: Atlantis
Atlantis blew my mind away. Hospitality here is something that the States is lacking. I work at a hotel, and making comparisons was extremely easy, from the walk-in experience to the exit. Guest experience is fundamental at Atlantis, something that should be applied everywhere in the world, but specially the States since it is a country that everyone has the highest expectations of.

The guest is the #1 priority and with more than 1000 rooms, they are still successful at it. With their check in and check out experience, they make it as easy and hassle-free as possible. With the in-room option and different front desks to do it from, there are no lines at any given time. If too many people are checking in, they open the next station further in. That is something I could definitely apply in my hotel because we do get a lot of check-ins  to a point that lines build up and the check in experience is completely ruined. This is something I could really improve in my hotel since that is one factor that is hurting in our reviews.

Furthermore, here in Dubai they never say no to a guest, if it’s impossible to accommodate or achieve, they find their way around it — the sky is the limit. That is definitely another motto that I am going to apply for myself, my guests, and my employees; they all should be trying their absolute best to satisfy the guest and create a memorable experience that lasts a lifetime.

Doing the walk around I noticed how every single employee greeted everyone with a genuine smile that was very hospitable, and it showed how much they enjoy their work and appreciate guests, which it results in the guest feeling warm and welcome. I had not noticed before how important a smile is until I started making comparisons against the hotels in the U.S.  Afterwards, to finish of the tour, we closed by having a presentation from a very successful hotel company (Kerzner) that was so persuasive that it made the majority of us want to work with them. I gave them my business card and, for sure, will be contacting them for a future here or anywhere else around the world.

This is definitely helping me in becoming a world citizen by simply making the smallest connection with potential employers, providing them with my business card, and being able to have someone around the world that could potentially give me a job someday. Another way this is making me a global citizen is by meeting our amazing tour guide, learning about a new culture and places that could come up in a conversation at any given time and being able to say “while I was in Dubai…,” and having that knowledge of what the real life experience is.