During my time in London, we toured the infamous Savoy hotel, this is peak luxury experience one can visit! During our tour, we got to see many different back of house areas throughout the hotel. All of the staff were extremely welcoming and accommodating, even though they were trying to stay as background workers to create the illusion of people not being around, when noticed they would strike a conversation and always say good morning, afternoon, or night. We went through many areas of this hotel, including the kitchen and bar areas. We watched them prep their brunch service and famous pastries, it was like clock work everyone knew exactly what they were doing. There wasn’t a person who was just standing around everyone was helping and focused on their tasks. I think the combination of their positive attitudes, work initiative, and how they operate complete a cycle to the secrets of the creating a positive experience for guests. Once work life is improved and mastered to the point of workers are happy to work, that will rub off on the guest experience. Luxury hotels are a lot about background managing, a lot of guests that come through are high brow and high profile, so curating an experience from behind the scenes creates a relaxing and non-people’s experience. I think my biggest challenge would to not be as chatty with guests, In the U.S we are so overly friendly here at work it would be a huge challenge to break the narrative of chatty and stay to a relaxing voice and small short conversations. I like how they focus on the work life balance and making sure to take top care of their employees, it’s not only for luxury guests but they make their staff luxury as well. In the Victoria and Albert museum we visited there was so many amazing exhibits that felt unreal! I think this museum reinforces history in hospitality because it displays the pasts while tying them into the present times as well! It’s a gorgeous museum extremely well kept and luxury, so to blend that with a mass amount of education brings a great opportunity for tour guides in hospitality! Telling a story of culture and keeping it luxury and an overall gorgeous setting attracts guests for the photo-ops, and they settle in for educational opportunities. Through all of these experiences, I have noticed that I want to bring in the ideals of you cannot be a high end or luxury brand without treating your employees as high class as well. I think it’s extremely important to show the people who work for you that they aren’t better than you, and at the end of the day you’re all there for the same goals and purpose.