As an individual, I was able to broaden my horizons to different types of cutlers and their take on hospitality. Since I have not traveled to many different countries, it is very interesting to see how their hospitality changes from that of the States. From a student’s point of view, I feel that I was able to learn different forms of learning practices, such as audibly and by experience. I feel that as a hospitality student, it is important to learn by first-hand experience and that traveling to different countries can broaden their mind to different hospitality styles. One of the most impactful days that changed my understanding of global hospitality was when we were checking into the hotel. That experience with the lack of empathy front desk agent and the rest of the employees showed me just how different the standard of hospitality is from foreign countries to the United States. Another couple of impactful moments that changed my understanding of global hospitality were that many employees, such as the captain and crew from the River Cruise and the tour leader from the Brewery, were very proud and passionate about their jobs, and it showed when they were explaining the history. Despite either of them having a history of marketing or as a salesperson, they were still able to do a phenomenal job of keeping the crowd intrigued, and it showed that they genuinely loved what they do. Unlike in the States, it is very hard to find the same passion in people. Due to this, I was able to create a sense of respect for these people who aren’t used to due things as a tour guide, yet they did a great job storytelling because they were passionate about the history and what they do. While visiting the palaces, you were also able to find that kind of enthusiasm when asking the employees questions about the artworks/clothing. They were able to answer any questions that people had asked, and they didn’t seem bothered by it; rather, they were excited to share the information they had. This was a great example of how hiring the right people can change a guest experience and make it worthwhile. Another big takeaway that I can take from this experience was the market tours. That was a really big eye-opening moment for me because, as a future events manager, safety is a huge thing, and the lack of safety and direction that was seen at the markets was astonishing. If I were hosting an event in a foreign country or having a fair that happens annually, I would make sure there would be enough space for people to move around without it being a safety hazard, and to have signs indicating where certain food stands or areas for seating are. There is also little to no place to sit and enjoy your food other than the staircase, which is uncomfortable and unsanitary. I would add more areas for sitting and places that have shade.