While doing the pre-departure module, I was pleased to realize that everything I read about and learned about the service and hospitality industry in the United Kingdom, more precisely in London, was up to par with my expectations. I had an image of the service industry in the UK as very formal, polite, and professional, which was confirmed. British people are well known for their manners, and it translates into many facets of their lives, including the hospitality and tourism industry.
From what I have observed and know when it comes to service styles and hospitality in the UK versus the US, there are many noticeable differences. British people tend to be more proper and strive to keep the experience professional, especially in these Michelin/high-end restaurants. They don’t like to be overly friendly at first glance. At the same time, Americans can be perceived as more warm, welcoming, enthusiastic, and super friendly at the very first glance.
Some characteristics attributed to British Hospitality are polite, reserved, professional, and minimal.
Some characteristics attributed to American Hospitality are friendly, warm, energetic, and personal.
While being abroad, I’m curious to learn about the British lifestyle. I want to see what they eat, where they normally dine, and what they do in their free time. When traveling, I enjoy observing the habits of the locals and learning about their way of life. Also, I am eager to hear their accent. I have always thought that the British accent was pleasant to the ear.
Now, when it comes to cultural immersion, I don’t have a difficult time at all. I have come to realize that if I speak the language of the country I am visiting (which I do), I don’t often have a hard time. So, all in all, there’s little to no preparation to be had on my end—just pure joy, excitement, and anticipation.