I am still in jet lag, this trip does not want to end in my head. This was my first study abroad and has been an amazing experience where I got to meet classmates whom I have never seen before, staff that is energetic and knowledgeable, and an amazing tour guide who has stolen my heart away from me.
Dubai has been an unforgettable experience where I wish I could stay for a very long time. Learning from it’s culture and people has got me looking at the world in a very different way.
Being able to be behind the scenes of Atlantis and Burj al Arab was very impacting to me due to my field of study and work. I was over amazed by the customer service and staff in each hotel. Although both hotels are for different occasions, both meet the purpose of satisfying their guests with a final outcome, which is creating a loyal and more than satisfied member. Burj al Arab was a very short visit but being able to step into a suite was more than enough. It made me want to learn more about taking care of rooms like these and what it takes to service a perfect room with such perfect scores. And from Atlantis? Well, Stephanie was very persuasive regarding the work she does and how happy she is with the decision of going to the other side of the world and working for such an amazing hotel. Where can I apply?
Byblos, was a great example for me to what a hotel should not be at any given moment. It is not only about looking pretty in the outside, it is being able to deliver customer service past the short skirts of their employees and the “At Byblos we do not make mistakes and guests check out as friends.” In the future when I get to host a visit in my hotel, I will definitely make sure that everyone is being taken care of and actually speak around the room. It is not enough just being the son of the owner, it is actually about making connections and selling your brand!
Customer service in Dubai had me blown away, and that is something that I will definitely apply in my professional work ethic and make sure my team is providing the output services. At the end of the day, we are here to accommodate them as best and as professional as possible.